Skip to Content
Search

Returns and Refunds

This page explains how returns work for orders placed on our web shop at ftssafety.co.za. It does not limit any of your rights under South African law.

Account and quote customers follow their account trading terms. Your rights for faulty goods apply to everything you buy from FTS Safety.

Changed your mind?

You can return a web shop order within 7 days of delivery, for any reason. This is your cooling-off right under section 44 of the Electronic Communications and Transactions Act.

  • Items must be unused, undamaged and returned in their original packaging, with all tags and parts.
  • Include your original FTS tax invoice with the items.
  • We refund the items and the original delivery fee.
  • You send the items back at your own cost. We suggest a tracked courier, because the items are your responsibility until they reach us.
  • Items that arrive used, damaged or without their original packaging or tax invoice may be refused and sent back to you at your cost.

Items we can't take back on a change of mind

  • Items made or branded to your order, such as embroidered or printed workwear.
  • Opened hygiene items, such as disposable masks or earplugs.
  • Items that have been fitted or used.

Faulty goods are always covered, as set out below.

Faulty or defective goods

If an item is faulty, unsafe or does not work as it should, the Consumer Protection Act (section 56) gives you a warranty of 6 months from delivery.

  • We book and pay for a courier to collect the item from you. Please include your FTS tax invoice with the item.
  • You choose whether we repair it, replace it or refund you.
  • If a repaired item fails again within 3 months, we replace it or refund you.

This does not apply to items that were altered against the manufacturer's instructions.

How to start a return

  1. Contact us within 7 days of delivery with your order number. Use our contact page, send us a WhatsApp, or call 031 569 1555.
  2. We will reply with the return steps.
  3. Pack the items safely, in their original packaging, with your original FTS tax invoice inside.

Return address: Unit 4 Thynk Retail Park, 23 Riverhorse Road, Durban. Send postal and courier returns here.

You are also welcome to drop items off at this address during office hours. Our staff will give you a receipt quoting your order number.

Start a return WhatsApp us

Refunds

When we have received and checked the items, we will confirm by email. We pay your refund within 10 working days of receiving and checking the items.

Refunds are paid only back to the card or bank account the payment came from. We never refund to a different account or person.

Questions?

Call us on 031 569 1555 or send us a WhatsApp. We are happy to help.