
FTS Safety Group
Refund Policy
Returns
Our policy last 7 days. If 7 days have gone by since your purchase,
unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the
same condition that you received it. It must also be in the original
packaging.
Several types of goods are exempt from being returned. Perishable
goods such cannot be returned. We also do not accept products that
are intimate or sanitary goods, hazardous materials, or flammable
liquids or gases.
Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Any item not in its original condition, is damaged or missing parts
for reasons not due to our error
Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an
email to notify you that we have received your returned item. We
will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a
credit will automatically be applied to your credit card or original
method of payment, within 15 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account
again.
Then contact your credit card company, it may take some time before
your refund is officially posted.
Next contact your bank. There is often some processing time before a
refund is posted.
If you’ve done all of this and you still have not received your
refund yet, please contact us at info@ftssafety.co.za
031 569 1555
Libertsons (Pty) Ltd T/A FTS Safety Group
Unit 4, Thynk Retail Park
23 Riverhorse Road, Riverhorse Valley
Durban NL 4001
South Africa
Sale Items
Only regular priced items may be refunded, unfortunately sale items
cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need
to exchange it for the same item, send us an email at
info@ftssafety.co.za and send your item to: Libertsons (Pty) Ltd T/A
FTS Safety Group
Unit 4, Thynk Retail Park
23 Riverhorse Road, Riverhorse Valley
Durban NL 4001
South Africa.
Gifts
If the item was marked as a gift when purchased and shipped directly
to you, you’ll receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be
mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift
giver had the order shipped to themselves to give to you later, we
will send a refund to the gift giver and he will find out about your
return.
Shipping
To return your product, you should mail your product to: Libertsons
(Pty) Ltd T/ FTS Safety Group
Unit 4, Thynk Retail Park
23 Riverhorse Road, Riverhorse Valley
Durban NL 4001
South Africa.
You will be responsible for paying for your own shipping costs for
returning your item. Shipping costs are non-refundable. If you
receive a refund, the cost of return shipping will be deducted from
your refund.
Depending on where you live, the time it may take for your exchanged
product to reach you, may vary.
If you are shipping an item over R750, you should consider using a
trackable shipping service or purchasing shipping insurance. We
don’t guarantee that we will receive your returned item.